Before you get started

To set up your domain, you will need to update your DNS records. Ensure you have login details for your DNS provider and access to the associated DNS records.

Connect your domain

Go to the Configuration page for E-mail sender domain.

If you have not previously registered a sender domain, then Imageshop's default sender address will be displayed here.

Click on the Add sender address button to start registering your domain.

Enter your address and hit Show DNS settings:

This may take several seconds to run. Once it is done you should get a list of DNS entries you need to register with your domain.

Configure your DKIM records

Set up DKIM by adding the three CNAME records in the DKIM table in your DNS provider. Click the copy icon under the Host and Value columns, then paste the values into the corresponding fields in your DNS provider.

Configure your SPF record

Imageshop uses AWS to send mail. You can add AWS's SPF records as an MX and a TXT record in your DNS provider. These records authorize AWS to send e-mail for you.

Click the copy icon under the Host and Value columns in the SPF table then paste the values into the corresponding fields in your DNS provider.

Combining multiple SPF records

If you also send emails via another email provider besides Imageshop/AWS, you may already have an existing SPF record set up in your DNS provider. If this is the case, you can add AWS's SPF record after any existing include: statements to the same TXT record. The include: statements should be separated by a single space.

Example: v=spf1 include:anotherprovider.com include:amazonses.com ~all

Note that the ~all should only be included once.

Note that a - or a ? instead of ~ before all have different meanings. Do not change this unless you're certain what you're doing.

Configure your DMARC record

Adding a DMARC record will give inbox providers a way to confirm how to process emails sent from your domain that do not pass SPF and DKIM checks, as well as reporting mechanisms to help you analyze authentication data.

You may already have this configured at your domain. If not, set up your DMARC record by adding a TXT record in your DNS provider. Imageshop provides the recommended setup for DMARC, but other configuration options are possible. Do not change this unless you're certain what you're doing.

Click the copy icon under the Host and Value columns in the DMARC table then paste the values into the corresponding fields in your DNS provider.

Remember to replace the e-mail address with an address of your own. This address will receive automated status reports from other mail servers regarding the state of delivery.

Finalize setup

Simply click the save button at the bottom of the page to store your new settings and initiate domain validation. Note that it may take some time before the domain is validated.

Checking validation status

In order to check the domain validation status, use the Check domain status-link next to your sender address on the configuration page:

The verification status will turn green when the domain has been verified for sending in AWS. Until that process is complete, you will get an error status like this:

What should I do if my domain/email address is not being verified?

It may take a few hours for the new email address you’ve added to be verified and for you to see the green "Verified!" indication on the Email Sender settings page. If it still hasn’t appeared by the next day, this likely means there’s an error in the settings you’ve added to your domain. The settings are still available to you under Settings > Email Sender Domain. Go there and click View Settings to see the required configurations. Then check whether these match what you’ve entered on your domain. Have you correctly configured DKIM, SPF, and DMARC? Please read the instructions provided in our help article for possible causes of error.

Common potential issues:

• Spaces before or after the entry. There should be no spaces at the beginning or end.
• Missing characters. Make sure the entire value is included.
• Incorrect domain. Make sure you're configuring the correct domain.

Still having issues?

Send an email to support@imageshop.org, explain the problem, and include a screenshot of your updated domain setup.

Adding multiple sender addresses

It is possible to add multiple email addresses as senders. However, only two can be active at the same time, and you can choose between the categories Standard and Consent. The latter refers to an email sender used in Imageshop’s consent management module, while the former is used for other emails from Imageshop—except for system emails sent to administrators. These are always sent with Imageshop as the sender.

Links

domene.shop: How do I manage DNS pointers?
Cloudflare: Managing DNS records in Cloudflare
GoDaddy: Add an MX record - Add a TXT record