Before you begin
For this to work, you must also update your domain’s DNS records with sender information from Imageshop, which you will receive during the configuration process. Make sure you have login details and access to edit the setup with your DNS provider before you begin the configuration.
Connect your domain
Go to Settings in Imageshop and select Email sender domain.
If you have not previously registered a sender, you will see Imageshop’s default sender here.
Click the Add sender address button to start the process.
Enter the sender address you want to use, and click «Show DNS settings».
It may take a few seconds before the DNS settings are displayed. Once this is done, you will see a list of DNS settings that must be added to your domain configuration with your domain host (DNS provider).
Configure DKIM records
Set up DKIM by adding the three CNAME records with your DNS provider. Click the copy icon under the Host/name and Value columns in the DKIM table, and paste them into the corresponding fields in your domain’s DNS setup. By using the copy icon, you reduce the risk of entering incorrect information.
Configure SPF records
Imageshop uses AWS to send emails. You can add AWS SPF records as an MX record and a TXT record with your DNS provider. These records authorize Imageshop/AWS to send emails on your behalf.
Click the copy icon under the Host/name and Value columns in the SPF table, and paste them into the corresponding fields in your domain’s DNS setup.
Please note that the MX value here includes a number at the beginning, indicating priority in case multiple MX records exist.
With some DNS providers, for example Domeneshop, this number must be entered in a separate “value” field.
Combining multiple SPF records
If you send emails through another provider in addition to Imageshop/AWS, you may already have an existing SPF record configured with your DNS provider.
In our standard setup, we use the subdomain «sesmail». This should work together with an MX record on the root domain without requiring additional configuration.
If you want AWS to be used as the sender on the root domain or on an existing subdomain, you can add AWS’s SPF record after an existing include: expression in the same TXT record.
include: expressions must be separated by a single space.
Example:
v=spf1 include:anotherprovider.com include:amazonses.com ~all
Remember:
-
~allmust be placed at the end and only included once. -or a?instead of a~beforeallmeans different things.
Do not make changes to the existing entry unless you are completely sure what you are doing.
Configure DMARC records
A DMARC record tells email servers how to handle emails sent from your domain that cannot be validated through SPF and DKIM, in addition to providing a reporting mechanism that allows you to monitor and analyze emails sent from your domain.
You may already have this configured on your domain. If not, you should set up a DMARC record by adding a TXT record with your DNS provider. Imageshop recommends using AWS’s recommended DMARC setup, but other configuration options are also available. Do not make changes to an existing configuration unless you are sure what you are doing.
Click the copy icon under the Host/name and Value columns in the DMARC table and paste them into the corresponding fields in your domain’s DNS setup.
Remember to replace the email address in the field with one of your own email addresses. This address will receive automated delivery reports from email servers that receive emails from your domain.
Complete the setup
Simply click the Save button to save the settings and start the validation process for your domain.
Please note that this process may take several hours to complete. It may therefore be a good idea to check back the next day to see whether the validation process has finished.
Check validation status
To check the validation status of your domain, you can use the «Check domain status» link next to your sender address on the configuration page:
The validation status will turn green once Imageshop has confirmed that the domain is verified for email sending in AWS.
If it has not yet been verified, you will receive an error message like this:
What should I do if my domain/email address is not verified?
It may take a few hours before the new email address you entered is verified and you see the green "Verified!" indicator on the Email sender settings page.
If it does not appear the next day, it likely means there is an error in the settings you entered for your domain.
The settings are still available for you under «Settings» , «Email sender domain».
Go there and click «Show settings» to display the settings. Then check whether they match what you entered for your domain.
Have you entered the correct configuration for DKIM, SPF, and DMARC? Read the instructions we have provided in this help article for possible sources of error.
Tips for possible sources of error:
- Spaces before or after the entry. There should not be any spaces either before or after.
- Missing characters. Make sure the entire value is included.
- Incorrect domain. Make sure you are registering the setup for the correct domain.
Still having problems?
Send an email to support@imageshop.org, explain the problem, and attach a screenshot of your updated domain setup.
Add multiple sender addresses
It is possible to add multiple email addresses as senders. However, only 2 can be active at the same time, and you can choose between the categories Standard and Consent. The latter is the email sender used in Imageshop’s consent management module, while the former is used for other emails sent from Imageshop, except for emails sent from Imageshop to the system administrators. These are sent using Imageshop as the sender.
Click the same link as above to add additional addresses:
Unlike the first time, you will now only see a text field for the registered domain:
Click «Save» to complete the process.
Useful links with information about domain setup
domene.shop: How do I manage DNS records?
Cloudflare: Managing DNS records in Cloudflare
GoDaddy: Add an MX record – Add a TXT record